The Online Services for Microsoft Dynamics ERP Reseller Guide is designed to help Microsoft Dynamics partners navigate through the online services available to end user customer in conjunction with Dynamics Service Plan. Each section starts with an overview of what you can expect to find in each section, with the body of the section introducing and defining key concepts/policies and concluding with key takeaways. Throughout the document you’ll find links to additional information explaining the various terms/acronyms. The overall document is structured to provide an initial overview of what’s common across all services and then drills into each service using following structure: Description of Service, Service Availability, Marketing Material, Technical Documentation, and Key Take Aways.
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