New York City’s $11 million Real Time Crime Center, launched in 2005, is now equipped to handle pictures and video sent via computer or cell phone, city officials announced this morning. In addition, New York’s city services number 311 will also be receptive to pictures and video.
Callers to 911 who tell dispatchers that they have video or picture evidence will be given special codes, and the NYPD’s Real Time Crime Center will personally call back with an address to where the multimedia can be sent. For 311 calls, the operator will provide the appropriate nyc.gov Web page where the pictures or video can be sent. The city said up to three pieces of multimedia may be attached to any service request.
“When it comes to crime fighting, a picture is worth more than a thousand words,” said Commissioner Kelly. “This is just one more tool to help the public help the police in our powerful partnership.”
This new service follows the addition of a text messaging service to its Crime Stoppers program, where residents can text 2744637 (“CRIMES”) and entering TIP577 along with their crime tips, which are sent to the NYPD.
City officials said that plans are in place to introduce additional infrastructure next year to further handle picture and video messages to its 311 and 911 services. IBM is the infrastructure supplier for the city’s Real Time Crime Center.