Google back in April this year bought the Feedback Platform for Businesses 'TalkBin' that give customers a direct and convenient way to send feedback via text message. No more clumsy comment cards and surveys; instead, customers can simply use their mobile phones to text you comments and feedback the same way they'd text a friend.
"TalkBin is the modern-day comment card. Business owners can start a conversation with their customers using TalkBin."
Today, Google announced improvements to TalkBing to make it even easier to manage customer feedback:
- Getting started tutorial
Now, "when you log in to TalkBin, you'll be welcomed with a handy educational tutorial that explains all the most important features. This makes learning how to use TalkBin a cinch for you and your employees," revealed Google.
- Updated dashboard with a fresh new design that helps you to manage all of your settings in one convenient place. For example, now your Account Settings are just one click away from Location and Billing Settings.
- Custom sign builder
In-store signs are key to getting quality feedback from your customers. The new sign building feature help you make and print custom signs in just a few minutes.
Also, for the entire month of December, Google is offering TalkBin for just $5/month per location (aginst the regular $25/month per location). In order to get the discount just enter promotion code BLOGSMB when you sign up at talkbin.com/signup/user/.
This offer expires December 31, 2011.
To learn more about how TalkBin can help your business, check out these firsthand perspectives: