Mozilla support blog has announced the release of Live Chat support for the Firefox web browser users. Firefox users who can’t find their answer in the knowledge base or the forum can now get real time help troubleshooting their issues with more skilled Firefox users.
Opening hours: We’ve set 3 hours a day, Monday through Friday, when our current volunteers can commit to being online to take questions. As more people can commit to being around at other times, we’ll expand our hours. This is when we encourage new volunteers to help, but you may find someone available to help at other times — we just can’t promise it yet.
When a helper is logged in and ready to help Firefox users, the Live Chat page will show the following, friendly Foxkeh:
You can be one of those Firefox experts! In order to provide 24/7 coverage so our users never have to see the “We’re Closed” Foxkeh, we need more Firefox helpers. You don’t need to be an advanced user, or have experience giving support to help out. Most of our helpers (and many of Mozilla’s community of developers) started out as Firefox users who had a question themselves.[Mozilla Support Blog]
If no one is available to help users out, this image will be shown instead:
Mozilla, Firefox, Live Chat, LiveChat, Support