Microsoft rapped Forrester Research in official comments come a day late and a few dollars short.
Apparently that report about Software Assurance renewals hit a nerve at Microsoft. After rebuffing my Friday request for comment about renewals, Microsoft PR sent a heady, 331-word response that, in close reading, is a wonderful writ of misdirection. The statement, from Stacie Sloane, Microsoft's Worldwide Licensing and Pricing marketing and communications director, doesn't address a single point made by the Forrester report or my post about it.
Microsoft's response is a tactful way of saying we support reports we pay for; otherwise don't listen to the analysts:
"Analysts, like any other third party source have their assumptions and ideas about Microsoft's programs. While we value this perspective and the feedback they bring, we also recommend that customers rely on their Microsoft sales representative or local Microsoft Certified Partner for ongoing, direct and accurate information."
The insinuation is that only Microsoft licensing professionals give "accurate information."