As the person responsible for the product marketing of System Center Service Manager, our IT service desk and IT service management product, I wanted to provide an update on the timeline for the release of the product. I also wanted to share some of the reasons for the change to that timeline.
We’ve had a great response to the first beta of Service Manager that we made available earlier in the year, with thousands of downloads. This beta, along with input from our Technology Adoption Program customers (a group who we work very closely with on the development of the product), provided a lot of really good feedback on how to ensure this product will meet customer needs.
The relevant feedback here can be summarized as:
- Improve performance
- Enhance integration with the rest of the System Center product family and with the wider Microsoft product offering
To meet these requirements we have decided to replace specific components of the Service Manager infrastructure. We will also take this opportunity to align the product with the rest of the System Center family by taking advantage of proven technologies in use in those products which are already successfully deployed in our customers' environments. These will be enhanced and evolved to meet the needs of Service Manager. This will deliver an infrastructure that is not only better performing but will support more complete integration across System Center – with the associated benefits to our customers and partners.