I wanted to start off the blog with a posting about the history of the Microsoft Support Lifecycle policy. We often get questions about the history of the policy, how it came about and how long it’s actually been in place.
Prior to 2002, Microsoft did not have a centralized team or set of policies to govern the length of support provided for each product or the level of service provided throughout a product’s supported life. Instead, each of the product groups (PGs) was independently responsible for defining the length and terms of support for their individual products. The PGs managed their own support groups, published information regarding their support policies and communicated directly with the customers regarding the supportability of their products.
Microsoft, Support, Lifecycle, Policy