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Microsoft support change: Enterprise Communications Support moving to call-back model

On March 9th, 2009 the Professional level “Enterprise Communications Support” business at Microsoft will transition to a call-back model for all Professional support incidents in the United States and Canada. Professional Support is provided to customers who pay per-incident or buy a five pack of support incidents. This does not include customers with Premier Support. The move to a call-back model is for Professional support for Microsoft Exchange Server.

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