Microsoft Operations Framework (MOF) 4.0 is practical guidance for IT organizations. Version 4.0 now reflects a single, comprehensive IT service lifecycle—it helps IT professionals quickly access useful, relevant content. It contains practical guidance—not just theory—and its streamlined approach makes it possible to use either the entire framework or one process from a particular service management function (SMF). This guide’ll help IT management, staff, and service providers to understand ISO/IEC 20000 requirements and help them use MOF as a means to streamlined and efficient implementation. Enables users to take informed steps toward ISO/IEC implementation, make cost-reducing process improvements, and increase organizational efficiency and flexibility. Ultimately, steps outlined in this guide’ll help an organization meet ISO/IEC 20000 requirements and deliver effective IT services.
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