Microsoft Operations Framework (MOF) 4.0 has been designed to help overburdened IT professionals quickly access useful, relevant content. It contains practical guidance—not just theory—and its streamlined approach makes it possible to use either the entire framework or one process from a particular service management function (SMF).
The guidance in MOF encompasses all of the activities, workflow, and processes involved in managing an IT service: its conception, development, operation, maintenance, and—ultimately—its retirement. MOF organizes these activities and processes into service management functions, which are grouped together in phases that reflect the IT service lifecycle. Each SMF is anchored within a lifecycle phase and contains a unique set of goals and outcomes that support the objectives of that phase. An IT service’s readiness to move from one phase to the next is confirmed by management reviews, which ensure that established goals are achieved and that IT’s goals are aligned with those of the organization.
MOF, Microsoft Operations Framework, Guide, Download, Microsoft