Microsoft Listen to and Learn from Customers and Partners

According to Microsoft, listening to the community is a key aspect of catalyzing the evolution of user experiences built around its products and a critical element of providing support. Toby Richards in an interview with PressPass revealed that “Our consumer, small-business and home-office customers are online more and more. They are looking for software support — when, […]

According to Microsoft, listening to the community is a key aspect of catalyzing the evolution of user experiences built around its products and a critical element of providing support. Toby Richards in an interview with PressPass revealed that “Our consumer, small-business and home-office customers are online more and more. They are looking for software support — when, where and how they need it. Traditional support vehicles, such as phone, e-mail and IM, are becoming secondary to self-help and online user groups, and in turn are being replaced with online engagements within Microsoft sites and other experts in the community.”

Full InterviewPressPass

About The Author

Deepak Gupta is a IT & Web Consultant. He is the founder and CEO of diTii.com & DIT Technologies, where he's engaged in providing Technology Consultancy, Design and Development of Desktop, Web and Mobile applications using various tools and softwares. Sign-up for the Email for daily updates. Google+ Profile.