UK games site Eurogamer.net today reveals that Microsoft have made some fairly major improvements to the warranty which accompanies their Xbox 360 console. New units of the console will now be covered for one year, rather than the miserly 90 days offered previously.
Those owning existing consoles already beyond the original 90 day period, will still find they need to pay for repairs on already purchased systems, however MS are offering to extend the warranty to one-year for those who’s consoles are returned from paid for repairs.
Further improvements to the quality of service have also been confirmed, with Microsoft covering all shipping costs to-and-from repairs, sending out pre-packaging in which owners can deliver their console to be mended. The platform holder are also now promising to return repaired consoles within five days of receipt at the factory.
With anecdotal reports regarding the ‘ring of death’ fault said to be on the up, this is believed to be part of Microsoft’s response to counter bad press associated with the console getting older. We’re also told that customer service will be improved with new training for staff – though these changes have so far only been confirmed for North America, so we’re keeping our fingers crossed that elsewhere will be covered too.
Microsoft, Xbox 360, Improve, Improves, Warranty, Support