Microsoft Dynamics Sure Step is a key component of the Microsoft Dynamics experience for customers and partners. Several Microsoft team members and partners are involved in the development process of Sure Step to create a consistent, scalable implementation methodology for Microsoft partners to use during Microsoft Dynamics implementations.
The second update to Microsoft Dynamics Sure Step 2010 was released on Friday, April 22, 2011. This update touches on four primary areas of content:
- Microsoft Dynamics CRM 2011, including information for CRM Online. This content update has an additional focus on rapid deployment of CRM Online as well as diagnostic tools from the Business Value Planning Services (BVPS) team. New material has been added for the Customer Care Accelerator as well.
- Retail Industry-specific content for Dynamics AX, with a special emphasis on the retail industry business value chain and architectural considerations for a Retail industry implementation.
- RoleTailoring for Dynamics NAV, providing step by step instructions in determining and establishing user profiles and role centers. Also included is a role oriented view of all Dynamics ERP solutions.
- Project Management Library updates to bring the Sure Step project management guidance into closer alignment with Project Management Body of Knowledge (PMBOK) standards as advocated by the Project Management Institute (PMI). Additional work was completed to bring the Sure Step library guidance in line with typical steps followed in Microsoft Dynamics implementations