Microsoft has decided not to release Windows XP Service Pack (SP) 3 to Windows Update and the Microsoft Download Center as planned on April 29. The reason? A last-minute compatibility issue with a Microsoft application — Microsoft Dynamics Retail Management System (RMS).
Here’s the latest from a company spokesperson:
“I wanted to update you on today’s planned release to web (RTW) (of XP SP3). In the last few days, we have uncovered a compatibility issue between Microsoft Dynamics Retail Management System (RMS) and Windows XP SP3 and Windows Vista Service Pack 1 (SP1).
“In order to make sure customers have the best possible experience we have decided to delay releasing Windows XP SP3 to Windows Update and Microsoft Download Center.
“To help protect our customers, we plan to put filtering in place shortly to prevent Windows Update from offering both service packs to systems running Microsoft Dynamics RMS. Once filtering is in place, we expect to release Windows XP SP3 to Windows Update and Download Center.
“Until we have published a fix for this issue, we advise Microsoft Dynamics RMS customers to not install either service pack. Microsoft Dynamics RMS customers running Windows XP SP3 or Windows Vista SP1 should contact Microsoft Customer Support Services for additional information.
“The fix is currently in testing and will be available as soon as that process is complete.”
As a result of this RMS glitch, Microsoft also is temporarily halting the Automatic Download of Vista SP1, as it is affected, as well. But Microsoft is not pulling Vista SP1 from the Download Center or Windows Update.
From a Microsoft spokeswoman:
“Microsoft is temporarily holding any additional automatic distribution of Windows Vista SP1. However, they continue to offer Windows Vista SP1 via Windows Update for interactive installation. While we are recommending that customers running Microsoft Dynamics RMS should not install SP1, there are many other customers who can benefit from installing Windows Vista SP1 immediately, so we are maintaining availability via WU.”
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