Microsoft showcased how government organizations are using the recently announced Microsoft Dynamics CRM 2011 to improve citizen services, reduce operational costs and boost productivity.
In order to achieve aggressive goals around transparency, cost reductions and moving IT to cloud computing, many state, local and federal leaders are turning to commercial off-the-shelf-based solutions that're geared to aid in public-sector missions.
Through the deployment of CRM Online, government agencies reap the flexibility, scalability and cost savings that a cloud-based solution offers, in addition to improved access to real-time data.
CRM Online provides the foundation to assist across many aspects of government scenarios -- from grants management and 3-1-1 citizen response to Freedom of Information Act (FOIA) requests and intra-agency tasking.
In addition, it gives agency personnel the familiar Microsoft Outlook experience, browser and mobile access to their information, a RoleTailored design, and advanced user personalization to help them increase their productivity.
Those interested in learning more about the benefits of Microsoft Dynamics CRM and signing up for a free trial should visit the CRM Website.