The Electronic Frontier Foundation says that Microsoft has "betrayed" MSN Music customers and wants the company to make things right by issuing an apology, refunds, and eliminate digital rights management technology from the Zune music player.
Microsoft stirred some controversy last week by announcing that it would no longer issue DRM keys for defunct MSN Music after 31 August. This effectively will prevent former customers from transferring their songs to new devices after the deadline. Customers could potentially lose their music if they get a new computer or if the hard drive crashes on their current one.
EFF, an advocacy group for Internet users, said in a statement that it sent a letter to Microsoft CEO Steve Ballmer on Tuesday outlining steps the company should take, such as issuing refunds and launching a publicity campaign to educate former MSN Music customers about their options.
Microsoft, MSN, Music, DRM