HP and Microsoft’s Black Friday promise of 40 percent refunds on everything in HP's online store got plagued with outage. What happened? A significant spike in traffic caused the system to go down so the databases and indexes that support Microsoft Live Search Cashback had to be rebuild and redeployed! Of course this took some time, but it’s all fixed now.
If you made a HP purchase through Live Search Cashback last Friday and got a 3% refund while expecting 40%, Microsoft will give you the full refund:
you can follow up on a cashback rebate by contacting Microsoft at https://support.search.live.com/. Be sure to have the order number and the email address provided for the transaction.