iPhones and USB devices can freeze on Windows 7 running on Intel 5 or Intel 3400 series chipsets

When you use a single USB bulk storage device (for example, an iPhone) with a Windows-based computer, the device appears unresponsive. This issue may occur when following conditions are true: The computer has a chipset from the Intel 5 Series or the Intel 3400 Series families of Intel chipsets; The USB device has pending control […]
When you use a single USB bulk storage device (for example, an iPhone) with a Windows-based computer, the device appears unresponsive. This issue may occur when following conditions are true: The computer has a chipset from the Intel 5 Series or the Intel 3400 Series families of Intel chipsets; The USB device has pending control and bulk traffic. This issue occurs because the Platform Controller Hub (PCH) cannot resolve which traffic type is a priority. Therefore, the port that is associated with the USB device stops responding. This issue occurs when the processor is in the C0 power state for a long time. For example, Cx states are not enabled, or system traffic prevents the system from leaving the C0 power state. If Cx states are enabled, the device may recover a short time later, explained Microsoft in KB978789. To resolve this issue, contact the computer manufacturer or the motherboard manufacturer for an update to your system BIOS.

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Deepak Gupta is a IT & Web Consultant. He is the founder and CEO of diTii.com & DIT Technologies, where he's engaged in providing Technology Consultancy, Design and Development of Desktop, Web and Mobile applications using various tools and softwares. Sign-up for the Email for daily updates. Google+ Profile.