Google's getting better at customer service; Over the past 27 months, Google's BBB rating has gone up from "unsatisfactory" to a "C-"
Back in July, 2008, Google had an "unsatisfactory" grade from the BBB. This was in the days when BBB only graded companies as either "satisfactory" or "unsatisfactory." As Valleywag pointed out at the time, two out of 331 complaints on Google's record were unresolved.
In early 2009, Google got "D" grade, (as BBB began giving companies letter-based grades from "A+" to "F") -- when the BBB said "we recommend caution in doing business with" Google.
Now, as Mike Blumenthal reported a couple days ago, Google has managed a slight improvement to a "C-" grade.