Google's Better Business Bureau (BBB) Improves from "Unsatisfactory To C-" Rating

Google's getting better at customer service; Over the past 27 months, Google's BBB rating has gone up from "unsatisfactory" to a "C-"Back in July, 2008, Google had an "unsatisfactory" grade from the BBB. This was in the days when BBB only graded companies as either "satisfactory" or "unsatisfactory." As Valleywag pointed out at the time, […]

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Google's getting better at customer service; Over the past 27 months, Google's BBB rating has gone up from "unsatisfactory" to a "C-"

Back in July, 2008, Google had an "unsatisfactory" grade from the BBB. This was in the days when BBB only graded companies as either "satisfactory" or "unsatisfactory." As Valleywag pointed out at the time, two out of 331 complaints on Google's record were unresolved.

In early 2009, Google got "D" grade, (as BBB began giving companies letter-based grades from "A+" to "F") -- when the BBB said "we recommend caution in doing business with" Google.

Now, as Mike Blumenthal reported a couple days ago, Google has managed a slight improvement to a "C-" grade.

Google's BBB profile shows fewer complaints over the past three years than Yahoo's profile, but Yahoo rates an "A+" grade.

[Source]

About The Author

Deepak Gupta is a IT & Web Consultant. He is the founder and CEO of diTii.com & DIT Technologies, where he's engaged in providing Technology Consultancy, Design and Development of Desktop, Web and Mobile applications using various tools and softwares. Sign-up for the Email for daily updates. Google+ Profile.