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Google Enterprise Search Appliance geta Social Search

Google Enterprise Search Appliance customers are being notified of a free upgrade that’s now available. It adds new features to the buttoned-down, behind-the-firewall search appliance designed for giant companies and their IT departments.

But the product now has an unbuttoned, free-for-all aspect that admins can turn on, that allows end users to stuff search results into the engine for other users at their company. Called KeyMatch, this feature lets users create specific results for search terms.

For example, a user could add a search result for “picnic” that points to an intranet page about the company picnic. The search result will show up at the top of the results page, in the space that’s reserved for sponsored links on the consumer version of Google Search. Yes, this means that your co-workers could conceivably spam your corporate search engine, but Google reps told me this hasn’t happened in beta tests. This is partly because results are tagged with the name of the person who added the result. Also, corporate end users can remove links in the results they don’t think are appropriate. KeyMatch was originally called, “Wiki KeyMatch,” since it its free-for-all group editing capability is reminiscent of wikis (including a revision history).

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Google, Enterprise Search, Search Appliance, Social Search, New Features

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