Intermedia.NET, US Leader in Microsoft Exchange Hosting has released a satirical press release, speaking about the limitations of Google Apps for Your Domain.
Intermedia.NET, the US leader in Microsoft Exchange hosting for small and medium businesses (SMBs), today praised the innovative new service, Google Apps for Your Domain. By offering 24×0 support, no wireless access and scanning of company email and documents, Google has bucked the trend of what companies expect from a business email provider. The Apps for your Domain key features:
- 24×0 support. This is important because companies for whom email and schedules are mission-critical will want to know they can pick up a phone and get support 24 hours a day, 0 days per week. Google also gives the option of filling out a support form and receiving an automated response.
- No wireless access. Where Intermedia.NET hosted Exchange gives users access to information via BlackBerry, Treo, Q or any other device, Google has bucked this trend, perhaps suggesting that wireless email is in fact a productivity-sapping distraction for employees.
- Private data read by others. Google Apps for your Desktop again bucks the trend that businesses should not allow outsiders to read their proprietary documents and email. Businesses can rest easy knowing that Google is looking at all emails and documents.
- Ads inside applications. Clearly, employees are more productive when their business applications stream ads for online poker sites and pills to combat ED.
- No uptime guarantee. Rather than a predictable 99.9% uptime guarantee, such as the one offered by Intermedia.NET, Google does not provide a set percentage of the time when email will be up and running. This keeps corporate collaboration more exciting, by allowing staff to guess whether the system will be working or not.
Intermedia.NET, which offers 24×7 telephone and email support, concedes that there is an upside to Google’s 24×0 solution, in that it allows a company’s staff to take a much-needed break from work while waiting for a response to their technical problem. However, the company believes that continuous telephone support is still preferred by most businesses.
“While we are happy that Google is making people aware that business-quality email is essential for small and medium businesses, we do have some reservations,” said Serguei Sofinski, CEO of Intermedia.NET. “There is a large difference between an enterprise-class, proven Microsoft Exchange system with 24×7 fully-managed telephone support and wireless access, and a more basic offering with 24×0 support, embedded ads and no wireless access.” For more info…
Of course, Intermedia.NET fails to see that Google’s offer is free and that they’ll launch a premium package without ads and with full support. I wonder if Microsoft has anything to do with this attempt of being brave. Intermedia.NET: $29.95/mo * 100 mailboxes * 1 GB Mailbox space * 24x7x365 support * 99.9% uptime guarantee Google: $0/mo * a lot of mailboxes (I’ve heard about someone who received 200 mail accounts) * more than 2.5 GB space and growing 2 GB space * mail support for admins * no uptime guarantee