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Why a Gmail Message is Marked as Spam; Replace Gmail Icons with Text Buttons

Gmail begun showing a brief explanation at the top of each of “spam messages.” Simply look at any message in your spam folder and now you can find out why it was put there and learn about any potentially harmful content within the message.

Now, “when you open a message from the spam folder, there’s a new section titled “Why is this message in Spam?” which offers “a brief explanation about why that particular message was placed in Spam”,” explains Google.

Here are some of the explanations:

  1. “You previously marked messages from info@example.com as spam.”
  2. “You clicked ‘Report spam’ for this message.”
  3. “It’s written in a different language than your messages typically use.”
  4. “It contains content that’s typically used in spam messages.”
  5. “It’s similar to messages that were detected by our spam filters.”
  6. “Many people marked similar messages as spam.”
  7. “We’ve found that lots of messages from info@example.com are spam.”
  8. “Be careful with this message. Our systems couldn’t verify that this message was really sent by amazon.com. You might want to avoid clicking links or replying with personal information.”
  9. [Phishing] “Be careful with this message. Similar messages were used to steal people’s personal information. Unless you trust the sender, don’t click links or reply with personal information.”

The above points #4 and #5 are the most common explanations and they’re rather vague. It’s interesting to notice that the messages written “in a different language than your messages typically use” could be flagged as spam, but this shouldn’t be the only explanation.

Also, the new Gmail interface replaces most text labels from buttons with icons, however, if you don’t like the buttons, there’s an option that lets you disable this tweak. Just go to Gmail’s settings page, select “text” in the “button labels” section and click “save changes”.

“Icons brought consistency across languages and solved problems with functions that had long names. Some people loved the new icons. Others, especially low vision users, found words easier to distinguish,” says Google.



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