At SXSW, ‘Gmail Behind The Scenes’ panel, Todd Jackson made the humorous revelation when explaining how the Gmail team works as a group of about 100 people, the vast majority of which’re engineers. “You can either be a shit funnel or a shit umbrella,” Jackson says. What he means is, that “as a product with hundreds of millions of users (and a company with thousands of employees) there’s a lot of stuff constantly being hurled at the team — as a shit umbrella, the product managers protect engineers from getting distracted. It’s not enough to be a “shit funnel” where they would pass some of the junk down to engineers, they need to fully protect engineers.”
Jonathan Perlow revealed that Gmail will soon get a faster for power users – in response to a question, “why is Gmail slow?,” Perlow said the reason “everyone didn’t is because slowness is really only an issue for power users of the service — those with hundreds of thousands or even millions of messages. While he didn’t elaborate on backend changes, Perlow was confident enough to say, “we are fixing it.”
Gmail panel came to a close, with panelists revealed that they’re working to resolve the problems with multiple namespaces that users have to deal with. The team didn’t get specific — they simply repeated that they have to deal with same problems, as they have “@google.com” accounts for work and standard Gmail accounts for personal use.