To make sure that Lync is providing workers with the features they need to work more effectively. Whether you're using Lync now or thinking about implementing it in the future Microsoft has released Lync Adoption and Training Kit, to help you make the most of your Lync experience.
The Microsoft Lync 2010 Adoption and Training Kit provides a one-stop shop for resources for IT pros, project managers, help desk agents, and trainers.
The kit provides:
- Workbook that provides step-by-step guidance for each phase of the rollout and adoption process
- Adoption and training resources, such as primers, email templates, and templates for a custom Lync 2010 intranet site to help organizations successfully roll out Lync
- Modular, reusable, rebrandable, and in most cases, customizable user education and training materials, including frequently asked questions, Quick Start guides, how-to videos, Work Smart guides, and training videos
- Buzzworthy applications such as IM an Expert and learning tools such as the Lync How-to that you can use to generate user excitement and drive the adoption of Lync
Microsoft also recently released a new set of apps for Lync that are currently available for free download, to make business communications even easier. The new apps include:
- IM an Expert is a social networking tool that helps the people in your organization who've questions find the people in your organization who've answers. IM an Expert parses the question to determine the topic area, finds topic area experts in its user-populated expert database, and forwards the question. A willing expert responds to the initial question and follow-up questions using Lync.
- Conversations Analyzer is an app that reviews your Lync instant messaging (IM) conversation history and gives you scores for your use of trust-building language in day-to-day communications with business associates and friends. Conversations Analyzer applies trust rules to determine the occurrence of words and phrases that have a positive or negative effect on trust.
- Conversation Translator provides a real-time language translation service for Lync IM conversations in up to 35 different languages. With Conversation Translator, both the sender and receiver can converse in their native language and Conversation Translator handles the translation.
- Information Dashboard helps you start a conversation with a remote contact by providing current information about the contact's location. For example, if you're calling a coworker or a client in Shanghai, China, you can open Information Dashboard and enter the location of Shanghai before making the call. Information Dashboard will return the day, date, time, whether you're calling during regular working hours, the weather forecast, and a news feed of articles related to the location. Lync also saves these settings are for your contact, so it's easy to access the same information the next time you talk.
- Tabbed Conversations provides a tabbed conversation window to allow multiple IM conversations in a single window.
- Group Chat Stress Tool help verify your Microsoft Lync Server 2010 and Microsoft Lync Server 2010 Group Chat hardware deployment. Group Chat Stress is made up of two applications: Group Chat Stress Tool and Group Chat Loaders, the stress engine. Use Group Chat Stress Tool to create the configuration files for the loaders and to distribute the binaries to the remote machines that will be running the loaders. Use Group Chat Loaders to apply the specified load parameters on the Group Chat Server.
More Info: Lync 2010 Adoption and Training Kit
[Source: Unified Communications Group Team Blog]