Microsoft revealed that some Windows 7 or Windows 2008 R2 customers have experienced issues related to hibernation after installing Service Pack 1, in which the computer restarts instead of hibernating.
According to the Redmond company, “this issue occurs because the operating system cannot use the features that are required to create the memory dump file or the hibernation file on the SCSI miniport device.”
In additon to SP1, Microsoft notes that customers who deployed Hotfix 2320550 also experienced the problems mentioned above.
If users install Hotfix 2320550 or SP1 on a machine running Windows 7 or Windows Server 2008 R2, In this scenario, one of the following issues occurs:
- When a fatal error causes a Stop condition, the operating system does not generate a memory dump file of the system memory
- When you try to hibernate the computer, the computer restarts instead of hibernates,” explained Microsoft in KB2541014.”
Microsoft has provided update to resolve the issuse: