The Exchange Connector 3.0 compatible only with System Center 2012 Service Manager connects to Exchange for processing incoming emails related to incidents and change requests.
“The emails can update the incident action log or change the status of an incident to resolved or closed. Incoming emails with special keywords allow a change request reviewer to approve or reject a review activity and activity implementers can mark activities assigned to them as completed. The SendEmail solution allows analysts to send messages to users via email from the console,” Microsoft explains.
“This RC release has been tested by TAP customers and is currently used in production by our internal operations team MPSD. You may still encounter some bugs,” notes Exchange team.
Microsoft also says that they plan to include the Exchange connector out of the box in the next version of System Center so that it will be fully supported by Microsoft.
Feature Summary: . It contains bug fixes and still has the original set of features including:
- Create incident from email
- Update incident action log from email
- Resolve or close incidents from email
- Approve/reject change requests from email
- Update change request “action log” from email
- Mark manual activities completed from email
- Add email file attachment to work items as attachments
- Send notifications to users from the console
New features include:
- Support for impersonation so you can now have multiple Exchange connectors monitoring different mailboxes each with their own unique configuration
- Each user in the To/CC of each email is added as a Related configuration item to the work item
- Can monitor a mailbox on an Office 365 Exchange server
- The Exchange Web Service URL to connect to can be configured instead of relying on auto discovery
- Works with service requests
- Any kind of work item can be created from a template – incident, service request, etc.
- Update problem records
- Much more detailed logging
- Detailed event log logging is turned off by default
- The email itself can be optionally added as an attachment to the work item
You can get the new Exchange Connector 3.0 RC version Microsoft Download Center.
Microsoft also made available v18.9 of the Exchange 2010 Mailbox Server Role Requirements Calculator.
For information on what is in this new version, go to Mailbox Server Role Storage Requirements Calculator updates tracking page, and to download the calculator directly, visit here.
In other Exchange news, Tony Redmond of WindowsITPro speculates a mid November 2012 RTM for Exchange 15, which will be named Exchange 2013.
“Microsoft has traditionally announced RTM a tad ahead of actual product availability so the November and early 2013 dates might well correspond to the formal product release (November) and the time when you can actually deploy (early 2013). No doubt the powers that be will reveal all when Microsoft executives speak at MEC 2012 in Orlando next September. I think that by the time MEC rolls around the Office 15 dates will be a very open secret and that it’ll then be simply a matter of lighting the fireworks and opening the champagne to celebrate the arrival of Exchange 2013. We’ll see,” Redmond said.
This seems logical knowing that other office server members SharePoint and Lync 2013 are planned for GA (General Availability) for early 2013, this is again in line with the GA of Office 2013 early 2013. So the whole wave of Office 15 products is in line.