Microsoft today announced its growing ecosystem of independent software vendors (ISV) and systems integrator (SI) partners within the telecommunications industry.
Ericsson, Convergys Corp., MetraTech Corp., Redknee Inc. and Tech Mahindra Ltd. have all selected Microsoft Dynamics CRM as a customer care component of their existing business support systems solutions, helping ensure service provider customers worldwide are able to support the delivery of new services effectively and affordably.
ISV and SI partners transitioning to Dynamics CRM 2011 are looking forward to passing on breakthrough productivity to telcos. The Microsoft Office user interface helps reduce initial per-call-center-agent training time and costs, delivers access to real-time data, and streamlines processes to boost internal collaboration, resulting in more satisfied customers.
"It's exciting that partners recognize Dynamics CRM can help them optimize their business and operational support offerings for telco customers, helping to deliver greater efficiencies and address new market opportunities," said Brad Wilson. "As telcos look to transform their business, innovations in billing and outstanding customer service can make all the difference.
These partnerships are a testament to the familiar, intelligent and connected experiences that Dynamics CRM provides and that telco organizations require today."