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Dynamics CRM positioned as Leader in CSCC 2009 Magic Quadrant

Microsoft Dynamics CRM has been positioned in the Leaders quadrant of the Gartner Inc. CRM Customer Service Contact Centers 2009 Magic Quadrant, a research report that looks at contact center desktop software for customer service and support that is best suited for different economic situations. “As a result of the economic slowdown, business leaders are focusing on the central role of customer service to simultaneously lower costs and build customer loyalty,” said Michael Maoz of Gartner Inc.

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