Microsoft made available two new resources for customers to connect Dynamics CRM 2011 to Dynamics CRM Online. Both the "Microsoft Dynamics CRM 2011 for E-mail Router Installing Guide for use with Microsoft Dynamics CRM Online" and "Microsoft Dynamics CRM 2011 for Outlook Installing Guide for use with Microsoft Dynamics CRM Online" are available free of charge.
"Microsoft Dynamics CRM for Microsoft Office Outlook enables access to the same data through Outlook as the Microsoft Dynamics CRM Web client.
With Dynamics CRM Online E-mail Router, customers can centralize a number of Microsoft products. The component acts as a hub between Dynamics CRM Online and Exchange Server 2003, Exchange Server 2007, Exchange Server 2010, Exchange Online.
In addition it's also designed to play nice with SMTP and POP3-compliant e-mail servers," Microsoft informed.