Derdack has announced the release of a Windows Phone 7 Application that analysts can use to manage their alerts (from SCOM) and incidents (from SCSM). "The app connects to Derdack's Enterprise Alert system which integrates bi-directionally with SCOM and SCSM," revealed Travis Wright.
"Basically, at a high level Enterprise Alert is a messaging system. It connects to different sources of alerts such as SCOM and SCSM. Then you can configure Enterprise Alert to send notifications to different people on different channels on different schedules," explained. For example, one analyst might want to receive an email first during 9-5. Off hours he may want to receive a text message. The analyst can respond to the notification and update the incident or change its status - acknowledged, resolved, closed, etc."
"You can also set up notification escalation rules. For e.g., you could send a notification to one group. If nobody acknowledges the notification then it'll notify the next group and so on. The solution supports instant messaging, email, SMS, and even voice notification channels. Probably the best part of the demo is seeing how you can receive a phone call and through text to speech learn about the details of the problem and then through speech to text acknowledge the incident," Wright added.
Now with the Windows Phone 7 app you can receive notifications and respond to them right from your phone.
Supports systems like Microsoft System Center (SCOM, SCSM), IBM Tivoli, HP OM and others.
Here's the WP7 app demo video:
More Info: Enterprise Alert 2011
[Source:SCSM Engineering Team Blog]