A Sacramento woman's call to Dell technical support for help with a new computer set the stage for a humiliating sequence of events involving credit card fraud and the publication of some very personal erotic photographs.
"Fitzgerald, 48, said she first called Dell's toll-free support hotline in late Dec'08 connected to a technical support representative in Mumbai, India. She explained the task and authorized to assume remote control of her computer, and watched as rep discovered her nude photographs attached to e-mails sent to her boyfriend. She later notified by an e-mail about her racy photographs had shown up on a vulgar site. She bought a Dell laptop in Sacramento, ship it to Mumbai from UPS for $195 on Jan. 20,09 so he could work on her case from home. She later discovered two purchases on Feb. 17th, 09, totalling $802 charged to her Dell Preferred credit card, shipped to a woman in Waynesboro, TN."