Dell finally admitted of “shipping out millions of OptiPlex desktops computers with faulty capacitors”. At the same time, while, Lionel Menchaca outlined the issue on company’s blog, he stopped saying that “they were deceiving customers who were plagued with faulty part”.
According to NYT, Dell may have shipped as many as 11.8 million computers with affected parts and continued to ship them even after complaints came in from vendors such as Wal-Mart.
“Documents recently unsealed in a three-year-old lawsuit against Dell show that the company’s employees were actually aware that the computers were likely to break. Still, the employees tried to play down the problem to customers and allowed customers to rely on trouble-prone machines, putting their businesses at risk. Even the firm defending Dell in the lawsuit was affected when Dell balked at fixing 1,000 suspect computers, according to e-mail messages revealed in the dispute.”