According to a recent J.D. Power and Associates ranking of business smartphone user satisfaction, Research in Motion's BlackBerry handhelds took the top slot and devices from Palm and Samsung tied for second place. Overall smartphone satisfaction was measured in six key areas: ease of operation, operating system, physical design, audio quality, battery life, and utility features. RIM's specific strengths included the speed of its BlackBerry OS and the long-lasting battery life of its smartphones.
Palm's top strengths, according to the study, include the ease of use of its Treo keyboards, voice mail functionality and its simple-to-employ home screen icons. Devices that run on Microsoft's Windows Mobile OS were found to have impressive voice quality and the most preloaded ring tones. Data for the J.D. Power and Associates 2007 Business Wireless Smartphone Customer Satisfaction Study was collected from 1,089 business wireless customers during August 2007.