Apple Suspends 'Over-the-Phone' AppleID Password Resets Feature

Apple Suspends Over-the-Phone AppleID Password Resets; New TV Advert Highlights iPad Apps

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A new Apple TV commercial aired today highlighting applications and how they look on the newest iPad's Retina display. The iPad apps shown in the ad are Square, iWork suite, including device's built-in functions like AirPlay, FaceTime, and Twitter integration.

"Apple - iPad - TV Ad - All On iPad - From reading a magazine to helping your business run smoothly, you can do just about anything on iPad. And with Retina display, it's all more beautiful than ever."

In other Apple news, Apple on Tuesday "ordered its support staff to immediately stop processing AppleID password changes requested over the phone, following the identity hacking of Wired reporter Mat Honan over the weekend," report citing unnammed Apple employees.

Honan claimed that the reason for his information getting in the hands of the hacker was " ... via Apple tech support and some clever social engineering that let them bypass security questions."

The information of Honan was obtained over the phone by the hacker giving the Apple tech support member a name, an email address, a snail mail address and the last four digits of a credit card number that were linked to an AppleID. In addition to highjacking the Gizmodo Twitter account, the hacker also remotely deleted Honan's Gmail account, along with all of Honan's data from his various Apple products.

The sources claim that the suspension will last for at least 24 hours. The employee speculated that the freeze was put in place to give Apple more time to determine what security policies needed to be changed, if any to make sure that sort of "social engineering" doesn't happen again.

An customer service representative, who told us Apple was halting all AppleID password resets by phone. "Right now, our system does not allow us to reset passwords," the Apple rep told Wired. "I don't know why."

The rep said to try calling back after about 24 hours, and directed people, who need to have their passwords reset can still do so at

The change follows similar security tightening at Amazon, which on Tuesday closed a hole in its customer service systems that gave people the ability to gain control of a customer's Amazon account as long as the hacker knew the name, e-mail address and mailing address of the victim.

About The Author

Deepak Gupta is a IT & Web Consultant. He is the founder and CEO of & DIT Technologies, where he's engaged in providing Technology Consultancy, Design and Development of Desktop, Web and Mobile applications using various tools and softwares. Sign-up for the Email for daily updates. Google+ Profile.