Apple introduced a new "Express Lane" to its customer support system. The service -- an online engine that should help customers find the support they need, is FREE for Apple equipment that're still under the warranty and also helps users contact online tech support.
The system is arranged in a grid, in which you select the machine you want help with, running through a list of options until you find what you need. You can search by Apple product, search your own products (that you've registered) or look up cases that you've submitted previously.
A serial number is required for verification of coverage of Apple warranty, otherwise you may be charged.
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