Released just last week only, Apple's Final Cut Pro X, video editing software, has not been the big hit that was expected.
Some users of Final Cut Pro X have complained about the missing features which include not being able to open and edit files made in previous versions of the software in the new version of Final Cut Pro X.
While technically Apple's policy is "all sales are final" when it comes to buying its software via iTunes and the App Store, but now Apple has begun returning the $299 purchase price of Final Cut Pro X to customers who are unsatisfied with the product's features and capabilities. Cupertino has begun issuing refunds to those who have filed an official request using Apple's Mac App Store Customer Service form.
Some customers have received sympathetic email responses from Apple support staff, including: "Moving forward, I understand that you are not satisfied with the app "Final Cut Pro". I can certainly appreciate you would like a refund, and I would be more than happy to help you out with this today. In five to seven business days, a credit of £179.99 should be posted to the credit card that appears on the receipt for that purchase. Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final."
The issues with Final Cut Pro X have even made the late night talk show spotlight.
Last week an episode of Conan, the TBS cable TV talk show with host Conan O'Brian, had a segment with some of the show's behind-the-scenes editors "praising" the release of the new Final Cut Pro X. Then, today diTii posted another one about I Used Final Cut Pro X for a While.
And, here's another parody of X Pro: