Just because you've paid a significant amount of money for a piece of software, you don't always get the customer service you expect, as one Photoshop user recently discovered.
Geoff Wallace runs Macfixer, an independent Macintosh troubleshooting and training service. One of his clients - a professional photographer - called him in after experiencing problems installing a newly purchased Photoshop CS3 Upgrade.
It turned out that the CS3 beta had previously been used on that computer and the installer thought it was still present and refused to work, so Wallace started by trying the fixes suggested on Adobe's knowledge base. None of them worked and he was reluctant to try a wholesale nuking of Adobe-related files as other apps from the company were present, so he rang the tech support line - and that's where our tale really starts.
Adobe, PhotoShop, Licensing, Copy Protection, Support