Physical Security of the Data Centers Hosting Microsoft Cloud Services - Consumer Product and Service Agreement Updates

Microsoft Trustworthy Computing, Director Tim Rains, asked Mark Estberg, a senior director in Microsoft's Global Foundation Services, (who works in the group responsible for managing the security of Microsoft's data centers) about the physical security of the data centers hosting Microsoft's cloud services.Estberg said the in the data centers at Microsoft "we provide increasing levels […]

Cloud Fundamentals Video Series Talks Data Center Security

Microsoft Trustworthy Computing, Director Tim Rains, asked Mark Estberg, a senior director in Microsoft's Global Foundation Services, (who works in the group responsible for managing the security of Microsoft's data centers) about the physical security of the data centers hosting Microsoft's cloud services.

Estberg said the in the data centers at Microsoft "we provide increasing levels of physical security from the outside perimeter in closer to the assets." Mark provided some very interesting details on data center security.

If you are interested in learning more about how Microsoft manages the physical security of its data centers, watch this short video:

Consumer Product and Service Agreement Updates

In other Microsoft news, the Redmond company announced a change they begun making as they update user agreements across Microsoft consumer products and services.

"When a customer in the United States has a dispute about a Microsoft product or service, many of our new user agreements will require that, if we can't informally resolve the dispute, the customer bring the claim in small claims court or arbitration, but not as part of a class action lawsuit," posted Tim Fielden, Assistant General Counsel, Microsoft.

"Many companies have adopted this approach, which the U.S. Supreme Court permitted in a case it decided in 2011. We made this change to our terms of use for Xbox LIVE several months ago, and we will implement similar changes in user agreements for other products and services in the coming months as we roll out major licensing, hardware or software releases and updates," Fielden stated.

Adding, "Our policy gives Microsoft powerful incentives to resolve any dispute to the customer's satisfaction before it gets to arbitration, and our arbitration provisions will be among the most generous in the country. For instance, we permit arbitration wherever the customer lives, promptly reimburse filing fees, and, if we offer less to resolve a dispute informally than an arbitrator ultimately awards, we'll pay the greater of the award or $1,000 for most products and services--plus double the customer's reasonable attorney's fees," he said.

"Most important, this approach means customer complaints will be resolved promptly, and in those cases where the arbitrator agrees with the customer's position, the customer will receive generous compensation, and receive it quickly," Fielden adds.

"It's also worth noting that we have a 45-day refund policy for certain Microsoft software or hardware purchased from a retailer which provides for a full refund and reimbursement of shipping costs of up to $7."