Wouldn't it be nice to know which sites are talking about your content, and in which context? Google is now providing this insight to Google Analytics users. Now you can see all the backlink URL's, post titles, and more right within the new Social reports.
The concept of trackbacks, a protocol by which different sites could notify each other of referencing links, first emerged back in 2002. "If you're not familiar with Trackbacks, then think of it as automated Google Alerts for all of your pages: you publish new content, we scour the web for pages that link to it and build automated reports for you right within Google Analytics - simple as that."
"These reports provide another layer of social insight showing which of your content attracts links, and enables you to keep track of conversations across other sites that link to your content," Google said.
In this post, Daniel Waisberg, of Conversion Journey, a Google Analytics Certified Partner, walkthrough setting up reports for Google+ and add actionable tips that will help marketers and analysts use these reports effectively. Per Waisberg's post on Anayltics blog:
Setting Up Goals - First Step to Social Media Measurement
Before using the Social reports, it is essential to configure your website goals on Google Analytics, otherwise the reports won't be as useful (here is a step-by-step guide).
Google+ Social Referral Traffic - Quantity and Quality report we'll see the number of visitors that came through Google+, the number of pageviews that they saw, time on site and number of pages per visit. Nothing surprising. However, since Google+ is part of the Social Data Hub, we can click through to get more detailed data on what kinds of interactions happened off-site, i.e. on plus.google.com.
According to Google Analytics, the Social Sources report, the first in the list of Social reports, is described as follows:
"The Sources report shows engagement metrics (Pageviews, Avg. Time on Site, Pages/Visit) for traffic from each social network. This report is also enhanced with off-site data for Social Data Hub partner networks. Click on a partner network to see the URLs that were shared on that site, how they were shared (for example, via a "+1" or "reshare" action), and the public conversations that took place about your content."
As you'll see, when clicking through to the Google+ row (see screenshot above) we'll have two reports on the Social Referral tab: Google+ Shared URL and Google+ Social Network and Action (the tabs can be found above the graph, and the reports below the graph).
Google+ Shared URL report shows which URLs were shared in Google+ and what traffic they drove. It will also provide a Data Hub Activities metric, which tells how many interactions they drove on Google+ including: +1, post, comment and reshare.
Actionable Tip: use this report to find out which content drives the most social activity on Google+. Based on that, you might consider increasing the exposure of this content on prominent website real estate.
Google+ Social Network and Action (see arrow above), you will be able to see all interactions performed on Google+, segmented by action type.
Google+ Conversations - Activity Stream allow us to see the conversations as they happened inside Google+ (for activities that have occurred publicly).
The conversations are organized starting from the newest and we can do the following actions for each conversation:
- Page Analytics: leads to more information regarding traffic that was resulted from the post.
- View Ripple: leads to the post Ripple, an interactive visualization of the public shares of the post
- View Page: leads to the website page that was shared
- View Activity: leads to the actual publicly-shared post on Google+
Actionable Tip: use this report to discover people that are evangelizing your brand on Google+ and interact with them. Once you find those people, create a circle with them (call it "Evangelists") and start interacting with them in an ongoing basis.
Google+ Conversion Rates - Assisted vs. Last Interaction Analysis report uses the same functionality as the Multi-Channel Funnels reports. It provides both the last touch interaction value (i.e. conversions that happened in a visit attributed to Google+) and also the assisted value (i.e. conversions that happened in a visit following the visit from Google+).
Below is a screenshot of how it looks and the explanation given by Google about the metrics in the chart.
Assisted Conversions and Assisted Conversion Value is the number (and monetary value) of sales and conversions the social network assisted.
Last Interaction Conversions and Last Interaction Conversion Value is the number (and monetary value) of last click sales and conversions. When someone visits your site and converts, the visit is considered a last click.
Assisted/Last Interaction Conversions ratio summarizes the social network's overall role. A value close to 0 indicates that the social network functioned primarily in a last click capacity. A value close to 1 indicates that the social network functioned equally in an assist and a last click capacity. The more this value exceeds 1, the more the social network functioned in an assist capacity.
Actionable Tip: use this report to understand where in the buying cycle is your Social Media traffic. This may help you understand which kind of offers will be most effective on Social Networks.
Google+ Social Plugin - On-site Interactions report provides an account of the social actions that happened inside the website and in which pages they occur. +1 buttons spread in the website content will be available in this report automagically (for other social buttons, coding is required).
Actionable Tip: use this report to understand which content is being +1'ed in-site. This will help you optimize the position of +1 buttons to increase exposure through Google+.
Google+ Visitors Flow report uses the same functionality used in the flow visualization report released by Google in 2011. Basically, it provides the path through which visitors experienced the website. In this report we will be able to segment just by visits originating from Google+. You can find the report at http://onbe.co/GXYQMN
Actionable Tip: use this report to understand how well optimized your site is for social traffic. If you find a page that is receiving large amounts of social traffic and is not persuading visitors to click-through (i.e. high drop rate), you might consider testing that page.