Fix for Interoperability Issues Between Exchange 2007 and 2010 EMC and IE9 Now Available!

The Exchange Server team has released a fix for the Exchange Management Console (EMC) issues when Internet Explorer 9 is installed is now available. In a September 9, blog post, the Exchange team revealed that the Exchange 2007 or 2010 EMC might fail to close with "You must close all dialog boxes before you can […]

The Exchange Server team has released a fix for the Exchange Management Console (EMC) issues when Internet Explorer 9 is installed is now available.

In a September 9, blog post, the Exchange team revealed that the Exchange 2007 or 2010 EMC might fail to close with "You must close all dialog boxes before you can close Exchange Management Console""After you install Internet Explorer 9 on a computer that has Exchange 2010 or Exchange 2007 management tools installed, you might run into a situation where closing the Exchange Management Console (EMC) results in the following error:

You must close all dialog boxes before you can close Exchange Management Console

This might happen even if there are no property pages left opened that you can see. Please note here that not all of our customers who installed IE9 on a computer with Exchange management tools (server or workstation) have run into this problem."

IE9 Logo

In order to install the fix, a released version of IE9 needs to be installed on the machine first. Then:

  • "MS11-081: Cumulative Security Update for Internet Explorer: October 11, 2011 needs to be installed. This can be obtained from Windows Update or - if you need to download it for local network installation, the packages can be obtained here.

    Please note; that the packages for client and server OSes might be different, depending on what you need. The installation of this package is REQUIRED for proper operation of the EMC hotfix.

  • In order to obtain the actual hotfix that resolves the interoperability problem with EMC, you will need to call Microsoft support and request a hotfix. The hotfix package is currently not available for public download, but can be obtained from support engineers, who can get it from internal hotfix servers. When you talk to support, the hotfix that you need to request is for the KB 2624899.

    Please note that this article is not publicly available at this time either," the team explains.