Key Features Coming In Next Microsoft Dynamics CRM Online in Q4 2011

Yesterday, here at diTii, we reported that Kirill Tatarinov, president of Microsoft Business Solutions, at the WPC 2011 in Los Angeles, announced that the "next update of Microsoft Dynamics CRM Online will be available in the Q4 2011."Tatarinov also highlighted the continued and unrivaled growth experienced by the Dynamics CRM, now at more than 30,000 […]

Yesterday, here at diTii, we reported that Kirill Tatarinov, president of Microsoft Business Solutions, at the WPC 2011 in Los Angeles, announced that the "next update of Microsoft Dynamics CRM Online will be available in the Q4 2011."

Tatarinov also highlighted the continued and unrivaled growth experienced by the Dynamics CRM, now at more than 30,000 customers and 2 million users worldwide - and for partners and customers, he presented the newest opportunities that will help them cut costs and grow their business and become Dynamic businesses.

Some key features that will be available in Q4 update include:

  • Enhancements for Enterprise Cloud
    • Identity Federation to support single sign-on to improve the experience for end-users switching between Dynamics CRM and Office 365 applications. IT administrators will benefit from a more seamless user management experience.
    • Improved disaster recovery with in-region replication to further protect data and offer higher levels of business continuity in the event of a disaster.
  • New Social CRM Capabilities
    • Continuing to invest in a long-term vision for Social CRM whereby Dynamics CRM can be the central location for businesses to manage all their relevant important relationships and interactions and connect employees, vendors, partners, prospects, customers and other stakeholders to each other, Dynamics CRM is introducing, new social collaboration capabilities including:
      • Micro-blogging: Status updates and notifications regarding business events and actions, bringing simple experiences for users similar to Facebook and Twitter.
      • Activity feeds: Configurable real-time notifications on all important relationships and significant business events via a blended view of micro-blog posts and all interactions for a person, customer or sales opportunity.
      • Conversations: Users will be able to post questions, observations, suggestions and status updates, allowing them to collaborate quickly and efficiently, locate information or expertise and gather feedback from others.
      • Automated activity updates: Dynamics CRM will be able to post information directly to the Activity Feed based on configurable event rules, e.g. a sales opportunity is closed. Users can subscribe to or "follow" these Activity Feeds, and consume them in a variety of ways.
      • Windows Phone 7 mobile application: With a new Windows Phone 7 mobile app, users will be able to view their Activity Feeds, while away from the office.
  • Unification with Office 365 for Enterprises
    • Today CRM Online delivers a seamless end-user experience for end-users of Office 365 - Office, Exchange Online, SharePoint Online, and Lync Online - but the billing, provisioning, and admin experience is different. With the Q4 2011 update, mid-market businesses and enterprise customers can get Dynamics CRM Online with any Office 365 Enterprise Plan providing a complete business productivity experience for sales, service and marketing professionals
    • Getting CRM Online with Office 365 will provide customers with a-
    • Unified business productivity experience for sales, service and marketing professionals
    • Single bill for both Office 365 and CRM Online
    • Common user identity and authentication (e.g. single sign-on) and streamlined administrator experience (e.g. user set up and management)

Other updates announced include, support for Safari, Firefox and Chrome browsers on both PC and Mac platforms will be available in the first half of CY 2012- helping open up Dynamics CRM to a whole new audience.

And for partners, Microsoft Dynamics CRM Software Advisor Program (CSA) is being extended through June 2012, providing partners a CSA fee of 40% on new subscription sales of Microsoft Dynamics CRM Online.

[Via: Microsoft Dynamics CRM Blog]