Jive Facebook Connector Allow Social Content Integration into Support Communities

Jive Software has announced the launch of the "Jive Facebook Connector" that allows companies to integrate Facebook communities, fan pages and content into the Jive external customer support communities."Jive's Facebook Connector allows companies to integrate customer interactions and information residing on a company or bran's Facebook page in Jive's customer communities. Once connected, content generated […]

Jive Software has announced the launch of the "Jive Facebook Connector" that allows companies to integrate Facebook communities, fan pages and content into the Jive external customer support communities.

"Jive's Facebook Connector allows companies to integrate customer interactions and information residing on a company or bran's Facebook page in Jive's customer communities. Once connected, content generated in Facebook will be replicated and available in the Jive customer community."

"From within the Jive community, members can share and post content directly on the company's Facebook wall. Users can also recommend content to their friends, view their friends' activities in the community and have their responses automatically posted to the Facebook fan page."

Modeled to offer Facebook-like features to enterprises, Jive's software combines computing with social collaboration to offer fully-featured social networks for businesses. Its suite of applications help businesses collaborate on a variety of tasks, including holding discussions, communication, sharing documents, blogging, running polls, and social networking features and more.

[Via: TechCrunch]