To help you ensure that your organization is well versed on the Microsoft Dynamics operational guidelines and procedures. Microsoft made available two guide:
The Operational Guidelines provide Microsoft Dynamics partners in the United States, Canada and Latin American regions with fast and easy access to detailed information about policies, procedures and guidelines related to the operational support and services available through the Americas Operations Center (AOC).
This handbook offers:
- An overview of AOC including its license and business operations model, partner contracts, and partner and customer online portals
- Details on pricing, placing an order and Credit & Collections
- Information on partner support and partner programs
Fast and Easy Reference for Top AOC Resources and Contact Information
In order to provide a one-stop location for partners to quickly and easily find operations resources and contacts, the Americas Operation Center (AOC) has created a Quick Contact Sheet for your convenience. The Contact sheet includes the most important links and contact information for your fast and easy reference.
[Source: Dynamics Partner Community Blog]