Microsoft Implements Chronic Condition Management (CCM) Platform at Denver Health

Microsoft announced results from a Chronic Condition Management (CCM) platform deployment at Denver Health. The platform is the foundation of a larger program designed to encourage patients to self-manage conditions.The CCM platform was developed using several integrated Microsoft technologies, including Office SharePoint Server 2007, Dynamics CRM and Server 2008. This software, coupled with EMC Corp.’s […]

Microsoft announced results from a Chronic Condition Management (CCM) platform deployment at Denver Health. The platform is the foundation of a larger program designed to encourage patients to self-manage conditions.

The CCM platform was developed using several integrated Microsoft technologies, including Office SharePoint Server 2007, Dynamics CRM and Server 2008. This software, coupled with EMC Corp.’s healthcare process design and technology development service, which was implemented by EMC Consulting as part of its trusted-advisor role on the project, creates a flexible platform for providers of any size to address a number of chronic diseases, each with increasing program complexity.

According to the Centers for Disease Control and Prevention, diabetes affects more than 25 million people, or a little more than 8% of the U.S. population. Because of this, during the demonstration and study phases of the program, Denver Health first assessed the effectiveness of a between-visit, chronic-disease management program for its high-risk diabetes patients. The program is based on a bidirectional, CCM platform that enables patient-provider communication. It facilitates patient-provided data collection through text message queries to diabetic patients about home blood sugar measurements and also facilitates sending reminders to patients of upcoming appointments. Case coordinators at Denver Health review self-reported patient data and follow up with patients by phone, in accordance with established clinical guidelines.

In the first phase of Denver Health’s CCM program, patients both responded to the text messages and improved their home glucose monitoring. Providers reported on the engagement of patients around their diabetes care and on the identification of patients suffering from low blood sugar.

[Source: Microsoft Press]