Microsoft is cooking up an overhaul to its online community forums and is gearing up to unveil the new Microsoft Answers to the world this weekend. Essentially, Microsoft Answers will feature a redesigned UI, certainly more user-friendly compared to the current design, under-the-hood changes, will focus on increasing the speed at which customers receive answers to their questions, as well as ensuring that their issues are tackled in a relevant manner.
Microsoft spokesperson emphasized the following upcoming enhancements:
- Robust search and navigation features allowing user to get answers to their questions quickly and efficiently. Specifically, improved navigation and restructured Question and Answer pairs empowers users to easily search, find and resolve their questions.
- New reputation model, recognizing users for a variety of actions that further community health, such as authoring and identifying great content, helping to keep the community safe, and answering high priority questions.
- Users can now mark content as helpful, ensuring that users have the final say in what constitutes helpfulness or an answer to each question.
[tags]microsot answers,web development,web developers[/tags]