DPM 2010 Consistency Check fails with "An Unexpected Error Occurred While the Job Was Running"

Symptoms:Agent Status on the Primary System Center Data Protection Manager 2010 (DPM) server shows as OK for all AgentsThe Consistency Check on the Primary DPM server is failing with the following error:An unexpected error occurred while the job was running. (ID 104 Details: Access is denied (0x80070005))Recovery Point creation fails with the following error:DPM failed […]

Symptoms:

  1. Agent Status on the Primary System Center Data Protection Manager 2010 (DPM) server shows as OK for all Agents
  2. The Consistency Check on the Primary DPM server is failing with the following error:

    An unexpected error occurred while the job was running. (ID 104 Details: Access is denied (0x80070005))

  3. Recovery Point creation fails with the following error:

    DPM failed to communicate with the protection agent on <Server Name>because access is denied. (ID 42 Details: The target principal name is incorrect (0x80090322))

  4. On the Secondary DPM Server, Agent Status for the Primary shows as Unavailable.
    Detailed error code: A security package specific error occurred (0x80070721
    The protection agent operation failed because DPM couldn't communicate with the Protection Agent service on <Primary DPM Server Name>.

    Detailed error code: A security package specific error occurred (0x80070721)

  5. Cause: In a DPM 2010 primary - secondary configuration, the DPMRA service account on the primary DPM server is changed from local system to a domain user account who is also part of Local Admin group.

    Resolution: To resolve this issue, DPM services should be configured to run using the Local System account on the Primary DPM server.

    For latest version of this article: KB2506326 - Data Protection Manager 2010 Consistency Check fails with "An unexpected error occurred while the job was running"

    [tags]dmp 2010[/tags]