Troubleshooting: Problems When You Install, Uninstall, or Upgrade Windows Program (KB2438651)

This article describes steps that you can follow to help troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer.When you install, uninstall, or update a program on a Windows-based computer, you may receive one of the following error messages:The Windows Installer Service could not be accessed.Windows Installer […]

This article describes steps that you can follow to help troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer.When you install, uninstall, or update a program on a Windows-based computer, you may receive one of the following error messages:

  • The Windows Installer Service could not be accessed.
  • Windows Installer Service couldn't be started.
  • Could not start the Windows Installer service on Local Computer. Error 5: Access is denied.

Windows Installer Cleanup utility (MSICUU2.exe) resolved some installation problems but sometimes caused issues with other programs or components that're installed on the computer. Because of this, the tool has been removed from the Microsoft Download Center.

If you need to uninstall Office version 2003, 2007, or 2010, a new FixIT solution is available in the following Microsoft Knowledge Base article: KB290301 How do I uninstall Office 2003, Office 2007, or Office 2010 suites if I cannot uninstall it from Control Panel?

If you need to uninstall Microsoft Security Essentials, see the following Microsoft Knowledge Base article: KB2435760 How to manually uninstall Microsoft Security Essentials if you cannot uninstall it by using the Add or Remove Programs item.

The following steps are appropriate for beginning to intermediate users.

Important You must log on to the computer by using an administrator account. To perform many of the steps in this article, you have to be logged on to a computer that has an account that has administrator rights. To determine whether you are using an account that has administrator rights, follow these steps: