Microsoft 'Third-party Software' Causing Windows Phone 7 'Phantom' Data-uploading Issue

Last week, Microsoft said it was investigating claims that its new mobile operating system was sending, by at least one account, up to 50GB of unidentified data per day, unprompted by the user. Even when connected to a Wi-Fi network, the Windows Phones reportedly used 3G, potentially inflating users' phone bills.The Seattlepi blog reports that […]

Last week, Microsoft said it was investigating claims that its new mobile operating system was sending, by at least one account, up to 50GB of unidentified data per day, unprompted by the user. Even when connected to a Wi-Fi network, the Windows Phones reportedly used 3G, potentially inflating users' phone bills.

The Seattlepi blog reports that a Microsoft spokesperson sent the following statement when request update info:

We've determined that a third-party solution commonly accessed from WP is configured in a manner that potentially causes larger than expected data downloads. We're in contact with the 3rd party to assist them in making the necessary fixes, and are also pursuing potential workarounds to address the configuration issue in case those are needed. At this point in our investigation, we believe this's responsible for most of the reported incidents.

We're investigating additional potential root causes for the remainder of the reports.

A small (low single-digit) percentage of WP customers have reported being affected.

We're continuing to investigate this issue and will update with additional information and guidance as it becomes available.

The spokesperson didn't immediately respond to a request for more detail on the third party.

[tags]winp7,wp7[/tags]

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