Seven Winds 'Call Script Manager Solution' for Microsoft System Center Service Manager

Seven Winds released their Call Script Manager solution for System Center Service Manager! This solution provides a key solution for improving the quality of incident management by creating call scripts for service desk analysts to follow for common types of calls. It can walk the analyst through a series of questions, help him find relevant […]

Seven Winds released their Call Script Manager solution for System Center Service Manager! This solution provides a key solution for improving the quality of incident management by creating call scripts for service desk analysts to follow for common types of calls. It can walk the analyst through a series of questions, help him find relevant knowledge and other incidents in context, capture the users' responses, and log everything automatically along the way.

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