MCFE 'A Microsoft Dynamics CRM receive Gartner CRM Excellence Award'

Mitsubishi Caterpillar Forklift Europe BV (MCFE), Netherlands, “received the Gartner CRM Excellence Award in the category of Efficiency for its customer relationship management (CRM) project. MCFE, a company that manufactures, sells and distributes forklifts and related spare parts, was able to streamline order entry and processing, IT support requests, and dealer communications. This resulted in […]

Mitsubishi Caterpillar Forklift Europe BV (MCFE), Netherlands, “received the Gartner CRM Excellence Award in the category of Efficiency for its customer relationship management (CRM) project. MCFE, a company that manufactures, sells and distributes forklifts and related spare parts, was able to streamline order entry and processing, IT support requests, and dealer communications. This resulted in the company reducing time for it to customize business applications from 35 to 10 days, saving development costs by 60% and improving order processing from five minutes to 90 seconds. In addition to MCFE, a broad range of companies around the world using xRM, flexible application development framework of Microsoft Dynamics CRM, to accelerate development and deployment of high-impact business applications — whether on the premises or in the cloud via Microsoft Dynamics CRM Online,” announced Microsoft.

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